Privacy Policy

1. Introduction

Welcome to Firehouse Sandwiches Delivery ('we,' 'our,' or 'us'). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website firehousedelivery.ca, use our mobile application, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, email address, phone number, and delivery address
• Billing information and payment details
• Account information if you create an account
• Order history and preferences
• Feedback, survey responses, and communications with us

2.2 Automatically Collected Information

When you visit our website or use our app, we may automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages you visit and how you interact with our website
• Time spent on those pages and the links you click
• Location information when ordering (with your permission)
• Device information such as mobile device ID and model

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can control cookies through your browser settings and our cookie consent banner.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending order confirmations and delivery updates
• Marketing and promotional communications (if you opt in)
• Improving our website, products, and services
• Analyzing usage patterns and trends
• Preventing fraudulent transactions and monitoring against theft
• Complying with legal obligations

4. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Delivery Partners: To facilitate deliveries, we share necessary information with delivery personnel or delivery service providers.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it can no longer be associated with you.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing and reviewing the personal information we have collected about you
• Correcting or updating your personal information
• Requesting deletion of your personal information
• Objecting to or restricting certain processing of your information
• Withdrawing consent where processing is based on consent
• Data portability (receiving your data in a structured, commonly used format)

To exercise these rights, please contact us using the information provided in the 'Contact Us' section below.

7.1 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails we send. Even if you opt out of promotional communications, we may still send you non-promotional communications, such as those about your account, orders, or our ongoing business relationship.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe we might have any information from or about a child under 16, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. By using our services, you consent to the transfer of your information to countries outside your country of residence, including to the United States, where our primary servers are located.

11. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include:

• The right to know what personal information we collect about you and how we use and share it
• The right to delete personal information we have collected from you, subject to certain exceptions
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information
• The right to limit the use and disclosure of sensitive personal information

To exercise these rights, please contact us using the information in the 'Contact Us' section below.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the 'Last Updated' date at the top will be revised. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.